Frequently Asked Questions
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You can easily place an order with us.
Step 1: when you have selected your product, click on ‘Add to basket’.
Step 2: go to your shopping basket by clicking on ‘Items’ at the top right corner. Check your order and click ‘Proceed to checkout’.
Step 3: fill in your details and choose the payment method.
Step 4: check if the details are correct in the order overview, then click ‘Place order’.
Step 5: You’ll receive an order confirmation by email. Please note, the email might be in your spam box.
Joke ([email protected]) will take care of your order. Then she’ll pass it on to our warehouse team, who willl label and pack everything by hand. Finally, Joke sends your order and Marc ([email protected]) will do the necessary invoicing.
If you haven’t received an email from us with the order confirmation after one hour, it might be that the email ended up in your spam folder.
If that’s not the case, you can check whether the purchase amount has been debited from your account.
If you are not sure whether the order has been placed, you can always contact us by e-mail ([email protected]).
We work with pure, natural products that depend on their annual harvest. When a product is out of stock, it could be that the yearly batch is finished. If that’s the case, we unfortunately have to wait for a new harvest.
You can set up a notification by clicking on the Heart so that you receive an email when the product is available again.
Yes. Safety Data Sheets (SDS) are available for all our essential oils.
You can access and download them via our SDS Portal.
Yes, all our products are 100% vegan and 100% natural. We are also organically certified by Certisys, which carries out a twice-yearly check and samples our organic oils. You can recognise an organic product by its label.
We do our best to package our products in an environmentally friendly way. Our products are therefore (partly) recyclable and/or reusable.
In addition, our energy comes from a local biomass supplier.
Biomass energy is renewable energy from organic material such as wood, manure and organic waste, used for heat, electricity or biofuels. It is burned, fermented or gasified, releasing biomass that was previously absorbed by plants.
Can’t find your answer or do you have a question? We will gladly help you further.
Send us an e-mail or call us.
You can reach us on working days during office hours at [email protected]. We aim to answer your e-mail within 48 hours.
You can also call us on working days between 10.00 and 14.00 on +32 (0) 56907941.